Contact information
CONTACT US
We are here to help with orders, shipping, ingredients and refunds.
support@clickcraftventures.net
This is the fastest way to reach us and the only channel our support team
monitors. We reply to every email.
RESPONSE TIME
1-2 business days, Monday to Friday, excluding public holidays. Emails sent at
the weekend are answered on the next business day.
STORE DETAILS
Store: Purelia
Website: purelialiversupport.com
Operator: ClickCraft Ventures
TO HELP US ANSWER FASTER
When you email, please include:
- Your order number, if your question concerns an order
- The email address used at checkout
- Photographs, if your question concerns a leaking or damaged bottle
- The batch or lot number from the label, for any quality question
WHAT WE CAN HELP WITH
- Order status and tracking
- Changing a delivery address or bundle size before dispatch
- Cancelling an order before dispatch
- Cancelling or pausing a subscription
- Refunds under our 365-day money-back guarantee
- Damaged, leaking, incomplete or incorrect deliveries
- Ingredient, allergen and supplement-facts questions
- How and when to take it, and storage and shelf life
BEFORE YOU EMAIL
Three pages answer most questions immediately:
Track your order: purelialiversupport.com/pages/track-order
Supplement facts: purelialiversupport.com/pages/supplement-facts
Common questions: purelialiversupport.com/pages/faq
IF YOU HAVE A REACTION
Stop taking the product and contact a doctor. Then email us - we will refund
you under our 365-day guarantee and we will record the report.
If a reaction is severe, or affects your breathing, seek emergency medical
attention immediately rather than waiting for an email reply. Take the bottle
with you so a clinician can see the ingredients.
In the United States you may also report an adverse event directly to the FDA
through MedWatch at fda.gov/medwatch.
WHAT WE CANNOT HELP WITH
We are a retailer, not a healthcare provider. We cannot give medical advice,
diagnose a condition, interpret blood tests or liver function results, advise
whether this product is safe alongside your medication, or advise on managing
any liver condition.
For all of those, please speak to a doctor or pharmacist. If you take
prescription medication, check with them before your first dose - herbal
extracts can affect how some medicines are processed.
If you have symptoms that concern you - yellowing of the skin or eyes, dark
urine, pale stools, persistent pain under the right ribs, abdominal swelling,
unexplained fatigue or confusion - please see a doctor promptly. Liver
conditions are often silent early on and are diagnosed by tests, not by how
you feel. A supplement is not a substitute for that.
These statements have not been evaluated by the Food and Drug Administration.
This product is not intended to diagnose, treat, cure, or prevent any disease.
