Shipping policy
SHIPPING POLICY
Last updated: October 2026
ORDER PROCESSING
Orders are processed Monday to Friday, excluding public holidays. Orders
placed before our daily cut-off are prepared for dispatch within 24 hours.
Orders placed at the weekend or on a holiday are processed on the next
business day.
Once your order is prepared you receive a confirmation email with your
tracking number. Please allow up to 48 hours after dispatch for tracking to
become active.
DELIVERY TIMES
Estimated delivery times after dispatch:
United States 5 - 12 business days
Canada 7 - 15 business days
United Kingdom and Ireland 7 - 15 business days
Europe 7 - 15 business days
Australia and New Zealand 8 - 18 business days
Rest of world 10 - 21 business days
These are estimates based on average carrier performance, not guaranteed
delivery dates. Peak retail periods, customs inspection, severe weather and
carrier backlogs can extend them.
SHIPPING COSTS
Shipping costs are calculated at checkout before you pay, based on your
delivery address. Where a free shipping promotion is displayed, it applies to
the order as shown at checkout. Free shipping applies to all bundle sizes.
TRACKING YOUR ORDER
Track your parcel at any time at:
purelialiversupport.com/pages/track-order
Enter the tracking number from your dispatch confirmation email.
MULTIPLE PARCELS
Larger bundle orders may be dispatched in separate parcels with separate
tracking numbers and may arrive on different days. If you received part of
your order and the remainder has not arrived within 7 business days, contact
us.
INCORRECT OR INCOMPLETE ADDRESSES
Please check your delivery address carefully before completing checkout. If
you notice an error, email support@clickcraftventures.net immediately. We can
usually correct an address before dispatch. Once a parcel has left our
facility the address cannot be changed.
Parcels returned to us because of an incorrect or incomplete address can be
reshipped once you provide a corrected address. The cost of reshipping is
payable by the customer.
FAILED DELIVERY AND UNCOLLECTED PARCELS
If a carrier attempts delivery and leaves a card, it is your responsibility to
arrange redelivery or collection within the carrier's holding period. Parcels
returned to sender as uncollected are treated as change-of-mind returns and
the product price is refunded less the original shipping cost.
CUSTOMS, DUTIES AND IMPORT TAXES - IMPORTANT FOR SUPPLEMENTS
International orders may be subject to import duty, customs charges or local
taxes levied by the destination country. These charges are set by your
government, are not included in the price you pay us, and are the
responsibility of the recipient.
Dietary supplements are subject to import restrictions in many countries. Some
jurisdictions restrict personal importation of supplements entirely, limit the
quantity permitted, or prohibit specific ingredients. Parcels may be inspected,
delayed, held or refused entry by customs.
It is the purchaser's responsibility to confirm that this product may lawfully
be imported into their country before ordering. Where a shipment is seized,
destroyed or refused entry by customs, we are unable to refund the shipping
cost, and we may be unable to refund the order where the goods cannot be
recovered. Please check your local rules before you buy.
We declare all shipments accurately and at their true value. We cannot mark a
shipment as a gift or declare a lower value.
TEMPERATURE IN TRANSIT
Liquid herbal extracts can cloud, settle or separate after exposure to heat or
freezing during shipping. This is usually cosmetic. Allow the bottle to return
to room temperature and shake well before use. If the appearance does not
recover, or the product smells different from how it smelled on opening, email
us for a replacement.
LOST AND DELAYED PARCELS
If your tracking shows no movement for 20 business days after dispatch, email
support@clickcraftventures.net with your order number. We will open an enquiry
with the carrier and either reship your order or refund it in full.
If tracking shows your order as delivered but you have not received it, check
with other members of your household, your building's parcel room and your
immediate neighbours first, then contact us within 14 days of the delivery
date.
DAMAGED IN TRANSIT
If a bottle arrives leaking, cracked or with a broken tamper seal, email
support@clickcraftventures.net within 14 days of delivery with photographs of
the product and the outer packaging. We will send a replacement at no cost. Do
not consume a product whose tamper seal was broken on arrival.
STORAGE ON ARRIVAL
Store tightly closed, below 25°C, away from direct sunlight and heat. Keep out
of reach of children. Observe the best-before date and the period-after-opening
stated on the label.
SHIPPING RESTRICTIONS
We do not ship to parcel forwarding services. We do not ship where local law
restricts the import of dietary supplements or of any ingredient in this
product. Where we cannot ship to your address, we will notify you and refund
your order in full.
CONTACT
ClickCraft Ventures
Email: support@clickcraftventures.net
Response time: 1-2 business days, Monday to Friday
These statements have not been evaluated by the Food and Drug Administration.
This product is not intended to diagnose, treat, cure, or prevent any disease.
