Refund policy

REFUND POLICY

Last updated: October 2026

Purelia is operated by ClickCraft Ventures. This policy explains how refunds
work.

365-DAY MONEY-BACK GUARANTEE

You have 365 days from the date your order is delivered to request a refund.

We chose a full year deliberately. A daily supplement is something you judge
over months, not days, and a 30-day window would not give you a fair chance to
decide.

You do not need to return the product. Because this is an ingestible product,
we do not ask you to ship opened bottles back. Email us and we will process
your refund.

This applies to bundles as well as single bottles. If you bought a six-bottle
bundle, finished two and decided it is not for you, the full order is
refundable. Keep the rest.

HOW TO REQUEST A REFUND

Email support@clickcraftventures.net including:

  - Your order number
  - The email address used to place the order
  - A brief note about why you are requesting a refund

We respond to all refund requests within 1-2 business days.

PROCESSING TIME

Once approved, your refund is returned to the original payment method within
3-5 business days. Your bank or card issuer may take a further 5-10 business
days to post the credit. That timing is controlled by your financial
institution, not by us.

Please note that some payment providers cannot process a refund to the
original card beyond a certain period after the transaction. Where that
applies to an older order, we will arrange an alternative method with you.

WHAT IS REFUNDED

Approved refunds cover the full purchase price of the product. Shipping
charges are refunded on orders that were never delivered or that arrived
damaged. On change-of-mind refunds for delivered orders, the product price is
refunded and any shipping charge paid is not.

IF IT DID NOT WORK FOR YOU

Results vary between individuals. If the product did not do what you hoped,
that is a valid reason for a refund and we will not argue the point.

WHAT THIS PRODUCT IS AND IS NOT

This is a dietary supplement. It is intended to supplement the diet.

It is not a medicine. It does not diagnose, treat, cure, mitigate or prevent
any disease or condition, including any disease of the liver. It does not
repair or reverse liver damage, and it does not "detoxify", "cleanse" or
"flush" the body.

These statements have not been evaluated by the Food and Drug Administration.
This product is not intended to diagnose, treat, cure, or prevent any disease.

If you are concerned about your liver, please see a doctor. Liver disease is
often silent in its early stages and is diagnosed by blood tests and imaging,
not by how you feel. Symptoms including yellowing of the skin or eyes, dark
urine, pale stools, persistent pain under the right ribs, abdominal swelling,
unexplained fatigue or confusion need medical attention promptly, not a
supplement.

Refund requests made on the basis that the product did not treat a medical
condition fall outside what it claims to do - but they are still covered by
the 365-day guarantee, so you will be refunded regardless.

IF YOU HAVE A REACTION

Stop taking the product immediately and contact a doctor if you experience any
adverse effect. Then email us: we will refund you under this policy, and we
will record the report.

In the United States you may also report an adverse event directly to the FDA
through MedWatch at fda.gov/medwatch. We encourage you to do so, and we file
serious adverse event reports as required by law.

DAMAGED OR INCORRECT ITEMS

If a bottle arrives leaking, cracked, with a broken tamper seal, or if the
order is incomplete or not what you ordered, email
support@clickcraftventures.net within 14 days of delivery with photographs of
the product and the packaging. We will send a replacement at no cost or issue
a full refund including shipping, whichever you prefer.

Do not consume a product whose tamper seal was broken on arrival, or whose
colour, smell or clarity is clearly not as described. Contact us instead.

PRODUCTS AFFECTED BY TEMPERATURE

Liquid herbal extracts can cloud or separate after exposure to heat or
freezing in transit. Allowing the bottle to return to room temperature and
shaking well usually resolves it. If it does not, or the product smells
different from how it smelled on opening, email us for a replacement.

ORDERS NOT RECEIVED

If tracking shows your order as delivered but you did not receive it, contact
us within 14 days of the delivery date. If tracking shows no movement for 20
business days after dispatch, contact us and we will either reship your order
or refund it in full.

EXCLUSIONS

We cannot process refunds in the following situations:

  - Requests made more than 365 days after delivery
  - Orders placed through a reseller rather than through
    purelialiversupport.com
  - Orders where the product was resold or supplied to a third party

CHARGEBACKS

If something is wrong with your order, contact us first. We resolve the large
majority of issues within one or two emails. Filing a chargeback with your
bank before contacting us starts a dispute process that takes considerably
longer and prevents us from helping you directly. Where a chargeback is filed
on an order that was delivered as described and no refund request was made to
us, we will submit tracking records, delivery confirmation and order
correspondence to the card issuer.

CANCELLATIONS

See our Cancellation Policy for orders you wish to cancel before dispatch, and
for cancelling a recurring subscription if you have one.

CONTACT

ClickCraft Ventures
Email: support@clickcraftventures.net
Response time: 1-2 business days, Monday to Friday